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Perbedaan Tingkat Kepuasan Pasien Umum dengan Pasien BPJS berdasarkan Mutu Pelayanan Keperawatan

Nursing services that are still lacking will cause patient dissatisfaction and cause various complaints. The more complaints, the patient satisfaction during treatment in a hospital decreases. The purpose of this study was to analyze differences in general patient satisfaction with BPJS patients for care services at the Ratu Zalecha Martapura inpatient installation. This research uses descriptive analysis with cross section analysis approach. The sampling technique used in this study is the quota sample. With 60 samples consisting of 30 general patients and 30 BPJS patients. The questionnaire used was a combination of researchers and from the NSNS Ministry of Health-JICA questionnaire, which had been tested for validity and reliability with a validity value of 0.443-0.098 and reliability r = 0.650, with aspects of tangibility, reliability, responsiveness, assurance, empathy. The analysis of this study used the Mc Nemars test. The results showed that in 90% of general patients were less satisfied while 97% of BPJS patients were less satisfied. with the analysis results obtained p value> α (0.50> 0.05), then the decision is Ho accepted, which means there is no significant difference between general patient satisfaction with BPJS patients based on the quality of nursing services.
The level of patient satisfaction that is still not felt by patients is expected to improve in good nursing services in order to provide optimal quality of service to patients. Conclusions was that there was no difference in general patient satisfaction with BPJS patients in the inpatient installation at Ratu Zalecha Martapura Regional Hospital.

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Detail Information
Series Title
Dunia Keperawatan Jurnal Keperawatan dan Kesehatan, Vol. 8 No. 1, 2020
Call Number
(05) 610.5 PRO d
Publisher
Banjarbaru : Prodi Ilmu Keperawatan, Fak. Kedokteran, Univ. Lambung Mangkurat.,
Collation
Hlm. 95-102
Language
Indonesia
ISBN/ISSN
2337-8212
Classification
(05) 610.5 PRO d
Content Type
-
Media Type
-
Carrier Type
-
Edition
Vol. 8 No. 1
Subject(s)
Pasien umum
Pasien BPJS
Tingkat kepuasan
Specific Detail Info
-
Statement of Responsibility
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